Privacy, Refunds & Consultation Terms | Astrologer Suchita Ji
Terms & Conditions
Owner & Service Provider: Astrologer Suchita Ji
These Terms & Conditions govern the use of this website and all consultation services offered. By accessing this website or booking any consultation, you agree to be bound by these Terms.
1. Acceptance of Terms
By using this website or booking any consultation, you confirm that you have read, understood, and agreed to these Terms & Conditions. If you do not agree, you must discontinue use of the website and services.
2. Nature of Services
All services, including personal consultations, yearly predictions, relationship or matching consultations, marriage guidance, foreign settlement guidance, and other astrology-based services, are provided strictly for guidance and informational purposes only.
These services do not constitute medical, legal, financial, psychological, or professional advice.
3. No Guarantees or Assurances
Astrology is an interpretive and belief-based practice. While consultations are conducted with sincerity and experience, no guarantees, assurances, or promises of outcomes are made. Results and interpretations may vary for each individual.
4. Eligibility
By booking a consultation, you confirm that you are at least 18 years of age or have obtained parental or legal guardian consent.
5. Payments & Booking
- All consultation fees must be paid in full and in advance.
- Bookings are confirmed only after successful payment.
- Payments made through Razorpay, UPI, WhatsApp-shared UPI, or any other accepted method are considered final.
6. Scope of Consultation & Service Selection
Each consultation is delivered strictly within the scope of the service selected and paid for at the time of booking.
If a client books and pays for one type of consultation (for example, Personal Consultation) and later requests a different or higher-category service (such as Relationship Matching, Marriage Matchmaking, or any other specialised consultation), the originally booked service cannot be changed or upgraded automatically.
In such cases:
- The session will proceed strictly as per the originally booked service, or
- The client may request an upgrade by paying the applicable price difference, subject to availability and approval.
All service pricing is transparently mentioned on the website. Clients are responsible for reviewing service details before making a booking.
No refunds shall be issued due to service mismatch, misunderstanding, or change of intent after booking.
7. Refunds & Rescheduling
All payments are non-refundable under any circumstances, including but not limited to:
- Change of mind
- Change of service preference
- Misunderstanding of service scope
Rescheduling requests may be considered prior to the scheduled session time, subject to availability and management discretion. Rescheduling is not guaranteed.
Failure to attend a scheduled session or joining late will be treated as a completed consultation.
8. Client Responsibility
- You confirm that all information shared during the consultation is accurate and truthful.
- Any decisions taken after the consultation are solely your responsibility.
9. Confidentiality
All personal information, birth details, and consultation discussions are treated as strictly confidential and will not be shared with third parties.
10. Intellectual Property
All website content, consultation formats, written material, and branding are the intellectual property of Astrologer Suchita Ji and may not be copied, reproduced, or distributed without written permission.
11. Limitation of Liability
Astrologer Suchita Ji shall not be held liable for any emotional distress, financial loss, personal consequences, or decisions made by the client based on the consultation.
12. Prohibited Use
You agree not to misuse the website or services, including harassment, abuse, or requests involving illegal or harmful activities.
13. Modifications
These Terms & Conditions may be updated at any time. Continued use of the website or services constitutes acceptance of the revised terms.
Privacy Policy
Owner & Data Controller: Astrologer Suchita Ji
This Privacy Policy explains how personal information is collected, used, and protected when you use this website or book a consultation.
1. Information Collected
Information You Provide
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Name and contact details
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Birth details (date, time, place)
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Partner details (for matching consultations)
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Any information voluntarily shared during consultations
Automatically Collected Information
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IP address
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Browser and device information
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Website usage data
2. Use of Information
Personal information is used solely to:
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Deliver consultation services
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Prepare astrological analysis
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Communicate regarding bookings and sessions
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Improve service quality and user experience
Personal data is not sold, rented, or shared for commercial purposes.
3. Confidentiality
All information shared during consultations remains confidential and is not disclosed to third parties except where required for operational or compliance purposes.
4. Communication
By providing contact information, you consent to receive communication related to bookings, session coordination, and service updates. You may request to limit communication at any time.
5. Third-Party Services
Payment gateways, communication platforms, and video conferencing tools used during the service operate under their own privacy policies. The service provider is not responsible for their data practices.
6. Data Protection
Reasonable administrative and technical measures are taken to safeguard personal data. However, no online system can be guaranteed to be completely secure.
7. User Rights
You may request access to, correction of, or deletion of your personal data, subject to applicable limitations.
8. Policy Updates
This Privacy Policy may be updated periodically. Continued use of the website indicates acceptance of any changes.
Refund Policy
This Refund Policy outlines the terms related to payments, bookings, and refunds for all consultation services.
1. No Refund After Booking or Payment
Once a booking is made and payment is successfully completed, no refunds shall be provided under any circumstances.
This applies to all payments made through:
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Razorpay payment gateway
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UPI payments (including those shared or accepted via WhatsApp)
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Any other accepted payment method
Payment confirmation constitutes full acceptance of this policy.
2. No Refund After Consultation
Once a consultation session has been conducted, completed, or partially completed, no refund will be issued.
3. No Refund for Missed or Late Appointments
Failure to attend a scheduled session, joining late, or being unavailable at the agreed time will be treated as a completed session, with no refund or free rescheduling.
4. Service Scope & Upgrade Policy
Payments made for a specific consultation type are valid only for that service.
If a client pays for one consultation category and later requests another category (such as upgrading from Personal Consultation to Relationship Matching or Marriage Matchmaking), the session will not be changed unless the price difference is paid.
No refunds shall be issued for service change requests, misunderstandings, or change of intent.
5. Rescheduling
Rescheduling requests may be considered prior to the scheduled session time, subject to availability and management discretion. Rescheduling is not guaranteed.
6. Nature of Service
Consultation fees are charged for time, expertise, and interpretation, not for guaranteed outcomes, predictions, or results.
7. Dissatisfaction
Personal dissatisfaction, difference in belief, or disagreement with interpretations does not qualify for a refund or chargeback.
8. Technical Issues
In case of technical disruptions, rescheduling may be offered where feasible. Refunds will not be provided.
Website Terms & Conditions
These Terms and Conditions outline the rules for using our website and services.
1. Acceptance of Terms
By using our website, booking consultations, or consuming our content, you accept and agree to abide by these terms.
2. Intellectual Property
•All content, logos, icons, texts, images, and videos on this website belong to Astrologer Suchita Ji.
•You may not copy, distribute, or republish any part of the content without written permission.
3. Use of Services
•Our services are intended for spiritual guidance only. They are not a substitute for medical, legal, or psychological advice.
•Astrology is a form of guidance, and results may vary depending on personal karmas and life circumstances.
4. Limitation of Liability
We are not responsible for:
•Any actions you take based on advice received during the consultation
•Any technical issue that may cause delay or interruption in consultation
5. Booking & Payment
•Bookings are only confirmed after full payment is made.
•You are responsible for providing accurate personal information.
6. Changes to Policies
We may update these policies periodically. Clients will be notified of major changes, and the updated version will be published on our website.